Industry Trends

    AI at the Front Desk, Clinicians at the Bedside

    heva Team
    July 11, 2025
    5 min read
    AI at the Front Desk, Clinicians at the Bedside

    Artificial Intelligence (AI) is rapidly transforming healthcare operations worldwide. This article explores how AI-powered voice agents and multilingual chatbots are revolutionizing patient engagement, administrative efficiency, and clinical workflows—helping providers focus on what matters most: patient care.

    AI Voice Agents: The New Front Desk

    We came across Fierce Healthcare's note on Hippocratic AI and KPMG earlier this week. Their voice agents have already carried out roughly 2.5 million patient calls across close to 100 clinical tasks—everything from appointment reminders to basic screening questions. The takeaway feels familiar to us at heva: software can stay patient and present long after humans run out of hours.

    heva's Approach: Multilingual Chatbots for Cross-Border Medicine

    At heva, we followed a similar path for cross-border medicine. Our multilingual chat agents now handle intake forms, pre-op FAQs, and scheduling for many of the clinics we serve. Most routine questions are resolved before a staff member even opens a laptop. That means teams arrive with more energy for in-person care—and leave knowing their day was spent with patients, not paperwork.

    The Global Healthcare Workforce Challenge

    The broader trend is hard to ignore. The World Health Organization (WHO) projects a shortfall of some 11 million healthcare workers by 2030, and rising administrative load only widens that gap. Tools that pick up repetitive tasks are no longer nice-to-have; they are becoming the cushion that keeps clinicians where they are needed most—at the bedside.

    Lessons Learned: Implementing AI in Healthcare Workflows

    1. Start with the biggest time sink. Intake and scheduling often consume more hours than anyone realises until the data are measured. See how heva helps providers automate intake.
    2. Design side-by-side with locals. Our Dominican partners helped shape every Spanish prompt so the conversation feels natural, not robotic. Learn about our approach.

    We are still refining prompts and safeguards, but the goal stays constant: let software handle the mundane so providers can focus on care.

    Where have you seen AI genuinely give time back to clinicians? Wins—and lessons learned—welcome below.

    Explore More on AI in Healthcare

    Reference

    Hippocratic AI eyes further international expansion with KPMG collaboration (Fierce Healthcare)

    AI at the Front Desk, Clinicians at the Bedside | heva