Privacy Policy

1. Introduction

This Privacy Policy explains how HEVA INC. ("heva," "we," "our," or "us") collects, uses, stores, and protects personal information when you use our platform and related services (the "Platform"). By accessing or using the Platform, you agree to the practices described below.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

1. Facilitate communication between patients and healthcare providers ("Doctors")
2. Schedule consultations and process payments securely
3. Operate, maintain, and improve our Platform (including developing AI features)
4. Respond to account, booking, or customer-support inquiries
5. Detect and prevent fraud or security incidents
6. Comply with applicable laws and regulations

4. Sharing Your Information

We may share personal information only as necessary to:

• Connect you with the Doctors you select
• Engage trusted service providers that help us operate, secure, or analyze the Platform (e.g., Stripe for payment processing)
• Satisfy legal requirements or respond to lawful requests by public authorities
• Protect the rights, property, or safety of heva, our users, or others
• Support a financing, merger, acquisition, or other corporate transaction (subject to confidentiality obligations)

We do not sell or rent personal information to third parties.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. Nevertheless, no Internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Information we collect may be processed or stored in countries outside your own—currently including the United States—where data-protection laws may differ. When required by law, we rely on recognized safeguards (such as the European Commission's Standard Contractual Clauses) or obtain your consent for these transfers.

7. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access, correct, or update your personal information
• Request deletion of certain personal information (subject to legal or contractual requirements)
• Object to or restrict certain processing, and request data portability (EEA/UK/Brazil)
• Opt out of marketing communications
• Exercise "right to know," "delete," or "correct" personal information and opt out of "sharing" (California)

To exercise any of these rights, email support@heva.co. We may need to verify your identity before fulfilling certain requests.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and improve the Platform. Most browsers let you block or delete cookies; doing so may affect Platform functionality.

9. Children's Privacy

The Platform is not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version and revise the "Effective Date." Material changes will be announced through the Platform or by email before they take effect. Continued use of the Platform after an update means you accept the revised Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: